Booking Terms – Bo i Järvsö

These terms apply to bookings made directly with Bo i Järvsö.

For bookings made through Airbnb or Booking.com, the terms, payment rules and cancellation rules of the relevant booking channel also apply. If these differ from the provisions in this document, the booking channel’s rules apply to the matters governed by that booking channel.

The house rules and other rules for the stay stated in the listing, booking confirmation or information provided before the stay apply regardless of the booking channel.

A binding contract is formed when the booking is confirmed.

The person making the booking must be at least 18 years old and is responsible for the booking and for ensuring that the other members of the party are aware of and comply with these terms and the accommodation’s house rules.

The accommodation may only be used by the number of people covered by the booking and never by more people than its stated maximum capacity.

The price shown at the time of booking applies to the booking.

The price includes applicable VAT and the services and optional extras expressly stated in the booking.

Payment must be made using the method and by the deadlines stated in the booking process and booking confirmation.

Any optional extras, such as the hire of bed linen and towels, are shown separately when booking.

For bookings made through Airbnb or Booking.com, the payment terms of the relevant booking channel apply.

The following cancellation terms apply to bookings made directly with Bo i Järvsö:

• If a booking is cancelled at least 14 days before the check-in date, the full amount paid will be refunded.
• If a booking is cancelled less than 14 days before the check-in date, no refund will normally be issued.
• If, following the cancellation, we are able to rebook all or part of the cancelled period with another guest, we will refund the corresponding amount that we actually receive from the new booking, up to the amount that the original guest paid for the same period.

We reserve the right to deduct any direct costs arising as a result of the cancellation or the new booking.

Cancellations must be made in writing to Bo i Järvsö.

If the guest arrives later than booked or ends their stay after check-in, no refund will normally be issued for unused nights.

There is no statutory right of withdrawal for bookings of accommodation to be provided during a specified period.

For bookings made through Airbnb or Booking.com, the cancellation policy specified in the relevant booking channel at the time of booking applies.

Requests to change the dates, accommodation or number of guests are handled subject to availability.

A change may result in a different price.

For bookings made through Airbnb or Booking.com, changes must be made in accordance with the procedures of the relevant booking channel.

The applicable check-in and check-out times are stated in the booking confirmation.

Early check-in or late check-out is only permitted by prior agreement with Bo i Järvsö.

Information about access to the accommodation, such as a code or other instructions, is provided before arrival.

The guest is responsible for not sharing codes or other access information with unauthorised persons.

The following basic rules apply:

• Smoking and vaping are not permitted indoors.
• Pets are not permitted.
• Parties and events are not permitted without the express approval of Bo i Järvsö.
• Only registered guests may stay overnight in the accommodation.
• The maximum number of guests for the accommodation must not be exceeded.
• Guests must show consideration for neighbours and other residents and avoid disruptive noise, particularly during the evening and at night.
• The accommodation and its equipment must be used with care and in accordance with the instructions provided.
• Safety instructions for facilities such as the sauna, fireplace, EV charger and other technical equipment must be followed.

More detailed information about the accommodation and its equipment may be provided in a separate house manual or in information sent before the stay.

The accommodation must be left in a normal and reasonable condition.

Standard final cleaning is carried out as stated in the booking. Guests are nevertheless expected to:

• dispose of their own waste
• wash dishes and put away used kitchen equipment
• take their personal belongings with them
• leave the accommodation without excessive soiling.

Costs arising from damage or excessive soiling beyond normal wear and tear and standard cleaning may be charged to the guest responsible.

For Airbnb bookings, any compensation claims are handled in accordance with Airbnb’s rules and procedures.

The guest must notify Bo i Järvsö as soon as possible if anything in the accommodation is damaged or broken.

The guest is responsible for damage caused intentionally or negligently by the guest or another member of the guest’s party.

The guest is not charged for normal wear and tear.

Any compensation claim must correspond to the actual and reasonable cost of repairing or replacing the damaged property.

If a defect or problem arises, the guest must contact Bo i Järvsö as soon as possible so that we have an opportunity to resolve it.

If the accommodation differs materially from what was agreed and the defect cannot be remedied within a reasonable time, the guest may, depending on the circumstances, be entitled to a price reduction or other compensation.

The guest must, as far as possible, limit any damage and give Bo i Järvsö a reasonable opportunity to resolve the problem.

If the accommodation cannot be provided due to, for example, serious damage to the property, a decision by a public authority, a major operational disruption or another circumstance beyond our reasonable control, Bo i Järvsö will inform the guest as soon as possible.

If the stay cannot take place, payment for the part of the stay that cannot be used will be refunded.

The parties are not liable for indirect losses that they could not reasonably have foreseen or prevented, to the extent that such liability may be limited under applicable law.

The guest is responsible for their personal belongings during the stay.

Bo i Järvsö is not responsible for lost, stolen or damaged personal property unless the loss or damage was caused by our negligence or otherwise follows from mandatory law.

Lill-Brant AB processes personal data in connection with bookings and stays.

Information about the data we process, why we process it, how long it is retained and your rights is available in our privacy policy:

https://boijarvso.se/en/integritetspolicy

Comments or complaints should first be sent to Bo i Järvsö at:

info@boijarvso.se

If we are unable to reach an agreement, a consumer may refer the matter to the Swedish National Board for Consumer Disputes (ARN).

Swedish law applies to the contract, subject to the rights provided by mandatory consumer protection legislation.